Shipping policy

Shipping Policy

Thank you for shopping with ScaleModelSupply.com. The following shipping policy outlines how orders are processed, shipped, and delivered.

ScaleModelSupply.com ships orders using the following carriers:

The shipping carrier used will depend on the shipping option selected at checkout, package size, weight, and destination.

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

During peak sales periods, holidays, or large product releases, processing times may be slightly longer.

Once an order has been processed and shipped, customers will receive a shipment confirmation email containing tracking information.

Shipping rates are calculated at checkout based on package weight, dimensions, and delivery destination.

All shipping charges are displayed during checkout before the order is finalized.

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Delivery times may vary due to:

ScaleModelSupply.com is not responsible for delays once a package has been transferred to the shipping carrier.

All shipped orders include tracking information.

Customers can monitor delivery status through the tracking link provided in their shipment confirmation email.

Customers are responsible for entering the correct shipping address at checkout.

ScaleModelSupply.com is not responsible for orders shipped to incorrectly entered addresses.

If a package is returned due to an incorrect address, additional shipping charges may apply to reship the order.

If a package appears to be lost in transit, customers should first contact the shipping carrier directly using the provided tracking number.

In many cases the carrier can provide additional delivery details or locate the package.

If the carrier confirms the package is lost, please contact us so we can assist with filing a claim when applicable.

If your package arrives damaged, please retain the original packaging and contact us as soon as possible.

Photographs of the packaging and damaged items may be required in order to assist with carrier claims.

If a shipment is refused and returned to ScaleModelSupply.com, any carrier fees incurred will be deducted from the refund.

Refused shipments may also be subject to restocking fees.

At this time, international shipping availability may vary depending on destination and carrier service availability.

International customers are responsible for any import duties, taxes, customs fees, or other charges imposed by their country.

If you have any questions about shipping or your order, please contact us at:

info@scalemodelsupply.com

Last Updated: March 2026